سياسة الاستبدال والإسترجاع

Returns and Exchanges • To benefit from return, exchange, and warranty services, the original invoice must be presented. • Returns and exchanges include all items except for (books, electronic devices, software, electronic games, calculators, all types of clothing, handicrafts, printing and photography services, prepaid cards unless there is a manufacturing defect) according to the following conditions: 1. The item must be in the same condition as when purchased and wrapped in the original packaging. 2. Return within 3 days and exchange within 5 days from the date of purchase. 3. The promotional offer linked to the returned item can be returned if it is in its original condition, or the promotional value will be deducted. 4. Purchases paid with gift vouchers, credit cards, or via installment service cannot be refunded in cash and can only be exchanged for gift vouchers. 5. Refunds for payments made to other companies are subject to the terms and conditions of the service provider, and the customer must bring the payment receipt along with the invoice to be able to refund the amount if the provider’s terms and conditions permit. 6. Maintenance fees are non-refundable. (And the following conditions apply to online purchases) 7. Receiving the shipment from the shipping company is considered the customer’s acknowledgment that the shipment (carton) is intact, in good condition, and has not been opened before receipt. 8. The return and exchange period is calculated from the date of receipt. 9. To receive return and exchange services, the customer must go to the nearest Al-Fanoos Bookstore branch, and if there is no branch in the city where the order was delivered, please contact us at 966126922903. A shipping company representative will come to collect the shipment. 11. Shipping fees, customs duties, taxes, and all other charges related to international shipping are non-refundable in case of return or non-receipt of the order, except if there is a manufacturing defect in the item. 12. International shipping orders are not subject to return or exchange unless there is a manufacturing defect in the item. Please contact us at 966126922903. A shipping company representative will come to collect the shipment.